FAQ
In case you were wondering...
Products
Do you offer samples?
At this time, we reserve sampling for VIP Reserve List members, select partnerships, and dermatology testing programs.
Can I see your certificates?
Yes. Please email us at and our team will provide documentation related to testing, stability, or safety.
Where can I find more product information?
Each product page includes detailed formulation breakdowns, ingredient lists, usage instructions, and clinical insights.
What makes EDEN PEAU different from other body-care brands?
EDEN PEAU applies face-grade clinical science to the body. Every formula is engineered with a biomimetic lipid system to enhance penetration, support barrier function, and improve the bioavailability of active ingredients. Our approach merges evidence-based actives, bioactive botanicals, and advanced clean chemistry to deliver visible transformation—not surface-level moisture.
What does “biomimetic” mean?
Biomimetic formulations are designed to replicate the skin’s natural structure.
This allows active ingredients to absorb more effectively, minimizes irritation, and strengthens the skin barrier for long-term resilience.
Is your formula clean?
Yes. “Clean” at EDEN PEAU means clinical-grade, non-toxic, and intentionally sourced.
Our formulas avoid: parabens, mineral oils, PEGs, sulfates, drying alcohols, microplastics, silicones (non-functional), and known endocrine disruptors.
Do your ingredients have clinical backing?
Yes. Every active ingredient is supported by independent clinical literature and chosen for its biological compatibility and measurable efficacy.
Ingredients & Saftey
Is EDEN PEAU dermatologist tested?
Yes. Our formula undergoes dermatological testing for safety, tolerance, and barrier response.
Is EDEN PEAU fragrance-free?
Yes. No added fragrances, essential oils, or masking agents. Any scent comes naturally from raw ingredients—and is very minimal.
THE EDEN PEAU VIP RESERVE LIST
What is the EDEN PEAU VIP Reserve List?
It is our private access list reserved for those who want early access to launches, exclusive lab previews, and limited-edition testing opportunities.
This list is intentionally small to preserve exclusivity.
What do I receive when I join?
- First access to all product launches
- Exclusive early-access pricing
- Entry into our Monthly Luxury Gift Selection (one VIP member receives a full-sized product each month)
- Access to private founder updates and behind-the-lab content
- Priority eligibility for future product testing
- Free shipping on all domestic orders
Will I receive spam?
Never. We respect your inbox and contact you only when it’s genuinely valuable—exclusive access, new launches, or VIP-only opportunities.
Why should I join?
Because Eden Peau’s formulas are limited-run and often sell out. VIP Reserve members are guaranteed first access and elevated privileges that are not available publicly.
ORDERS & PAYMENT
Which payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and other region-specific secure payment methods.
Can I update or cancel my order?
If your order has not yet shipped, contact support immediately—we’ll do everything possible to accommodate changes.
Shipping & returns
How long does shipping take?
Orders ship within 1–3 business days. Delivery time varies by region and is shown at checkout.
How can I track my order?
You will receive a tracking link via email once your order ships.
What if the product doesn’t work for me?
At EDEN PEAU, we stand behind the performance of our formulations. If for any reason your skin does not respond as expected, please contact us within 30 days of delivery so we can support you.
Our goal is always your confidence in your skin — and in your experience with Eden Peau.